FAQ

  • Our products are made in-studio in our Long Island City, NY studio. We are an online showroom and do not have a physical showroom (yet). We do however have a growing list of stockists and concept spaces where you can experience La Botica in-store. visit our stockists for our current partners.

  • We offer a wholesale service for physical retail stores based in the U.S., Canada and abroad. Please contact us at dawn@laboticanyc.com and we'd be happy to share more details.

  • Once you have submitted your order, we will ship your item from our studio within 4-6 business days. If placed on a Friday or over the weekend orders will be shipped the following business day. Please allow 24 hours for tracking to update.

    Orders ship from our Long Island City, NY Studio Fulfillment. You will receive a shipment notification e-mail from us once your order has shipped. The e-mail contain the tracking information as well as a link to track your package online.We currently ship to the US, Hawaii, Puerto Rico and Canada only.

  • Due to the nature and use of each of our products, we do not accept any returns or exchanges on our collections and are final sale.

    If you received an item that is defective or damaged, please email us within 14 days. Returns or exchanges for defective products must be in their original packaging. If your return is accepted, we will send you instructions on where to send your package. For all other qualifying orders please contact us at concierge@laboticanyc.com to initiate a return.

  • All items marked final sale cannot be returned for a refund, credit, or exchange.

  • If your order is shipping to an incorrect address, please contact us right away. Once an order has been processed and shipped we cannot be held responsible for shipment to shipping addresses that were submitted to us in error.

  • Once an order is placed, we are unable to make any changes. If you do need us to cancel an order, please reach out to us right away and be sure to include your order number in your request. We process orders super fast, but we will do our best to catch it before it is shipped.

  • Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • If your package has been lost in transit, please reach out to the courier right away (UPS). If your package has not been delivered after four days, please reach out to concierge@laboticanyc.com

    After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

    All orders over $300 will require signature upon arrival, please make provisions for signing. If the signature is waived or signed by a third party, we cannot be held responsible.

  • Lets talk, e-mail us at concierge@laboticanyc.com